User Guides & Information
Customer Welcome Pack
Welcome to GivEnergy. This page brings together the most important guides to help you get connected, understand your system, and resolve common issues. ? Using Your GivEnergy System GivEnergy App Guide Monitor battery charge, solar generation, grid ...
How a Home Battery System Benefits You (With or Without Solar)
Home battery systems are no longer just an add-on for solar panels. They are flexible energy tools that can reduce electricity bills, improve resilience, and unlock smart tariffs — whether or not you generate your own electricity. What a Home Battery ...
GivEnergy Portal Guide
The GivEnergy Monitoring Portal provides a live, web-based view of your solar, battery, and grid activity in one place. It allows you to monitor performance, configure system behaviour, review savings, and manage one or multiple sites from any ...
GivEnergy App Guide
The GivEnergy app gives you real-time visibility of your battery, solar, and grid usage, as well as tools to control charging, discharging, and tariffs. Used correctly, it can help reduce energy costs, improve self-consumption, and increase ...
How to Calibrate Your GivEnergy Battery
Over time, your battery’s reported State of Charge (SoC) can drift slightly from its true value. Calibration helps the system improve SoC accuracy so that percentage readings better reflect the battery’s actual charge level. GivEnergy batteries ...
Can I Install a GivEnergy Battery Myself?
GivEnergy battery systems must not be installed by homeowners or unqualified individuals. All batteries, inverters, and All-in-One units operate at high voltage and require specialist electrical knowledge to install safely. Attempting a DIY ...
AECC Dongle Setup Guide
This guide explains how to set up the GivEnergy AECC Multi-Connect Dongle, used on All in One 2, Gateway 2, and Gen 4 inverters. The dongle supports LAN, WiFi, Bluetooth, and 4G fallback and must be configured before your system can come online. ...
How to Transfer Ownership of a GivEnergy System
If you have recently purchased a property that already has a GivEnergy system installed, you can transfer the system ownership into your name. This ensures you gain full access to the GivEnergy app, portal, performance data, and system controls. What ...
My Two Batteries Show Different Percentages
It’s normal for two batteries to show slightly different percentages when viewed separately. SOC is calculated from voltage, and each battery does this individually. Small differences are expected, but when combined, the system balances them. As long ...
How do I set up Smart Tariff automation?
Smart Tariff allows your GivEnergy system to automatically adjust charging and discharging based on your energy tariff. Log into the GivEnergy portal. Go to Dashboard → Smart Tariff. Select your energy provider and enter tariff details. Save your ...
Help In Choosing The Best Tariff For Your Battery System
Choosing the right electricity tariff is one of the most effective ways to maximise the value of your GivEnergy battery system. A battery gives you a unique advantage: the ability to shift when you buy electricity. By charging during cheap periods ...
Understanding Eco Mode (and why it’s the default)
Eco Mode is the default setting for most GivEnergy systems and is designed to save you money automatically without you needing to change settings. In Eco Mode, your battery discharges to cover your home’s demand whenever there is charge available. ...
Firmware Update Guide
Firmware update guide Please note if you are incapable or uncomfortable doing this update please contact your installer for further assistance This guide will run through the two methods of updating the software both via the remote online portal and ...
WiFi Dongle Troubleshooting
Common Issues If WiFi is password-protected, try the inverter serial number as the password. Reset the dongle by holding the button for 15 seconds, then wait 30 minutes before retrying. Only one device can connect to the dongle at a time. If you’ve ...