WiFi Dongle Troubleshooting

WiFi Dongle Troubleshooting

    Common Issues

    • If WiFi is password-protected, try the inverter serial number as the password.
    • Reset the dongle by holding the button for 15 seconds, then wait 30 minutes before retrying.
    • Only one device can connect to the dongle at a time.
    • If you’ve changed your router, rename the SSID and password to match the previous setup.
    • Check that port 7654 is open on your router/firewall.
    • Ensure RSSI is ≥70%. If lower, install a WiFi extender.
    • Restart your router if the SSID does not appear.
    f you are experiencing WiFi connection problems with your GivEnergy inverter, follow the steps below in order. These steps address the most common causes of connectivity issues.

    Step 1: Restart Your Router

    1. Turn off your router and wait 30 seconds.
    2. Turn the router back on and allow it to fully restart.

    Step 2: Restart the Inverter

    To safely restart your inverter, turn off the supplies in the following order:

    1. Turn off the DC battery isolator (green handled switch).
    2. Turn off the PV isolator (located under the inverter – hybrid models only).
    3. Turn off the AC isolator or breaker in the fuse board for the equipment (usually labelled).

    Step 3: Reconnect the WiFi Dongle via the App

    1. Open the GivEnergy mobile app.
    2. Tap the three lines (menu icon) in the top-left corner.
    3. Select Settings > Setup WiFi Dongle.
    4. Follow the on-screen prompts to reconnect.

    If you prefer, you can use the manual reconnection process available here:
    Manual WiFi Dongle Setup Guide

    Step 4: Check the WiFi Password

    If prompted for a password and you are unsure of what it is, try the following:

    • 12345678
    • The inverter’s serial number (use all capital letters)

    Step 5: Reset the Dongle

    If you are still unable to connect, reset the dongle:

    1. Remove the white cap from the bottom of the dongle.
    2. Use a pencil or similar object to press and hold the reset button for 15 seconds.
    3. Release the button and wait 20 minutes before attempting to reconnect.

    Important: The 20-minute wait ensures the reset completes fully.

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