Welcome to GivEnergy. This page brings together the most important guides
to help you get connected, understand your system, and resolve common issues.
📱 Using Your GivEnergy System
Monitor battery charge, solar generation, grid usage, and schedules directly
from your mobile device.
Use the web portal for deeper insights, historical charts, device settings,
and reports.
âš¡ Understanding How Your Energy Works
Learn how battery systems save money and improve resilience, whether or not
you have solar panels.
Understand why grid usage still occurs and how tariffs, loads, and limits
affect your system.
🛠Troubleshooting & Diagnostics
First checks for batteries, inverters, and physical system issues.
Common app, portal, and firmware-related troubleshooting steps.
Help diagnosing EV charging issues, scheduling problems, and connectivity.
What to expect from batteries and charging during cold winter conditions.
📚 Full Consumer Support Hub
Browse all consumer guides, FAQs, and explanations in one place.
If you’ve followed the relevant guide and still need help, please contact
GivEnergy Support with:
- A clear description of the issue
- Any fault codes shown in the app or portal
- Confirmation that your system is online
Using the guides above first helps resolve most issues quickly and allows
our support team to assist you more efficiently.
Related Articles
About the Programme
Can I participate in this and other flexibility programmes? By participating in this programme, you’ll need to agree not to participate in other flexibility programmes offered by different providers. This ensures there’s no overlap or conflicting ...
AECC Dongle Setup Guide
This guide explains how to set up the GivEnergy AECC Multi-Connect Dongle, used on All in One 2, Gateway 2, and Gen 4 inverters. The dongle supports LAN, WiFi, Bluetooth, and 4G fallback and must be configured before your system can come online. ...
Energy Management System Guide
This guide explains how to configure customer-accessible EMS (Energy Management System) settings using the GivEnergy App or Monitoring Portal. Correct configuration helps minimise grid usage, reduce energy costs, and ensure your battery system ...
GivEnergy EV Charger Troubleshooting Guide
Contents Introduction Objectives Troubleshooting Common Issues and Symptoms Safety and Visual Checks Network Checks (Wi-Fi & LAN) Charger Configuration Check Charger Configuration Types Additional Troubleshooting Tips for Customers EV Charger Fault ...
Signing Up
Am I eligible? To be eligible, you’ll need to have a working smart meter at an address where you have a GivEnergy battery installed at home. You’re not eligible if your battery is currently managed by another service (e.g., Intelligent Octopus Flux). ...