Critical Issues
Gateway Overload Issues
In periods of low solar generation (such as winter or extended cloudy weather), GivEnergy Gateways may experience higher electrical demand from the grid. This can occasionally lead to Gateway overload issues, particularly when household consumption ...
Why Your Battery Is Not Covering the House Load
If your GivEnergy battery is not supplying power to your home as expected, this is usually due to operating limits, protection settings, or battery conditions - not because of the “Load First” or “Export First” modes. These modes do not control ...
What to Do if You Suspect a Serious Malfunction
If any GivEnergy equipment appears to be malfunctioning in a severe or dangerous way — including smoke, burning smells, unusual heat, or visible fire — it is critical to prioritise personal safety. This guide explains what to do immediately, what not ...
Inverter Not Meeting Load (System Not Powering the Home as Expected)
If your inverter is not meeting the home load as expected, the cause may be configuration, battery limits, insufficient PV generation, or system protection. This article explains how to diagnose load-related issues. Symptoms Grid import is higher ...
Inverter Not Following Charge Schedule (Not Charging as Expected)
If your inverter is not charging during the time slots you've set, the issue is usually related to conflicting settings, paused battery state, external controls, or tariff configuration. This article walks you through the key checks. Symptoms Battery ...
AC Supply Tripped: What Happens and How to Fix It
If the AC supply feeding your inverter trips, the system may shut down, stop charging, or enter standby mode. This article outlines how to identify and resolve an AC supply trip. Symptoms of AC Supply Loss Inverter loses power or reboots unexpectedly ...
Grid Loss: What to Do if Your System Loses Grid Connection
If your GivEnergy system detects a grid loss, it may stop charging, discharging, or reporting correct data. This article explains how to diagnose a grid loss condition and what steps to take to restore normal operation. Symptoms of Grid Loss The app ...