Grid Loss: What to Do if Your System Loses Grid Connection

Grid Loss: What to Do if Your System Loses Grid Connection

If your GivEnergy system detects a grid loss, it may stop charging, discharging, or reporting correct data. This article explains how to diagnose a grid loss condition and what steps to take to restore normal operation.

Symptoms of Grid Loss

  • The app or portal shows “No Grid Data” or missing grid readings
  • Battery will not charge or discharge
  • Inverter enters standby mode
  • Home load may appear far lower or higher than expected

Checks to Perform

1. Check the Main Consumer Unit

  • Look for any tripped breakers or RCDs
  • Reset the breaker if safe to do so

2. Check the Inverter AC Isolator

  • Ensure the isolator is in the ON position (| symbol)

3. Check the Generation Meter (if installed)

  • If the meter display is blank or off, it may indicate loss of supply

4. Perform a Full Restart

  • Turn off AC isolator
  • Turn off DC/Battery isolator
  • Restart inverter → then battery → then AC (in that order)

When to Escalate

  • If the home has grid power but the inverter still shows no grid
  • If grid readings remain missing after a restart
  • If EPS mode remains active unexpectedly

If problems persist, contact your installer or GivEnergy Support with screenshots of your system data and inverter serial number.


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