1. Check whether the battery is paused

If the battery is paused in the App or Portal, it will not discharge under any circumstances.

• In the App: go to Settings → Battery and check for a pause state.
• On the Portal: open Remote Control → Battery and ensure the status reads Not Paused.

2. Check your reserve level

The battery will not discharge below the reserve level you have set. If your reserve level is too high (e.g., 30–100%), the system may appear not to discharge.

3. Check actual battery percentage (SoC)

If the battery is already at or below its reserve level, it will not supply the home. If the battery is showing an incorrect percentage, a calibration may help.

4. Check the discharge power limit

The discharge limit determines how much power the inverter can send to the home. If it is set too low, the battery may only supply part of the load—or none at all if the load is higher than the limit.

For example, if your discharge limit is 500 W and your home load is 2 kW, the system will still import the remaining power from the grid.

5. Check for grid conditions that block discharge

The battery will not discharge if certain grid protections are active. Common examples:

• Grid voltage too high or too low
• Frequency outside acceptable range
• Meter communication faults that prevent export/import measurement

These are safety conditions and will block discharge until the grid returns to normal.

6. If you have solar, check whether solar is already covering the load

If solar generation is meeting your home’s demand, the battery may not discharge because there is no additional load for it to supply. This is normal behaviour.

7. Try a controlled restart if everything looks correct

If the battery is full, not paused, and has a sufficient discharge limit but still will not supply the home, you can restart the system:

• Restart the inverter using the AC isolator
• Restart the battery using the side power button

Allow several minutes for the system to fully reboot.

When to contact your installer or GivEnergy Support

You should reach out for help if:

• The battery never discharges despite sufficient SoC
• The discharge limit appears correct but output remains 0 W
• The battery is showing inconsistent or incorrect percentage values
• Your system is showing faults related to grid, battery, or meter communication

Providing screenshots of your App or Portal settings and your current battery percentage will help support diagnose the issue quickly.