Maintenance & Support
How to Use GivBot
GivBot is GivEnergy’s virtual assistant, built using AI processing of GivEnergy's support base. It is designed to help you quickly find answers by searching and summarising information from the GivEnergy Knowledge Base. GivBot works best when you ask ...
How to Contact GivEnergy Support
If you need assistance with your GivEnergy system, the Support Team is available to help with technical issues, warranty questions, portal/app problems, or general enquiries. This article explains the different ways to contact GivEnergy Support and ...
How to Transfer Ownership of a GivEnergy System
If you have recently purchased a property that already has a GivEnergy system installed, you can transfer the system ownership into your name. This ensures you gain full access to the GivEnergy app, portal, performance data, and system controls. What ...
Do I need a generation meter with my GivEnergy system?
Your GivEnergy system comes with monitoring, but in some cases you may still need a separate generation meter. The ID1/EM115 meters in your system are used for monitoring import/export. They are not certified generation meters for certain schemes ...
Why are my app and portal readings different?
It’s normal to see slight differences between readings in the app, portal, and your home meter. This is due to how data is collected and transmitted. App/portal readings are calculated by the inverter. They rely on a stable internet connection — gaps ...