How to Contact GivEnergy Support

How to Contact GivEnergy Support

If you need assistance with your GivEnergy system, the Support Team is available to help with technical issues, warranty questions, portal/app problems, or general enquiries. This article explains the different ways to contact GivEnergy Support and what information to provide to ensure a fast resolution.

How to Contact Support

Email

Phone

  • UK Support Line: +44 1377 252 874

Postal Address

GivEnergy HQ
Unit 1, Osprey House
Brymbo Road
Newcastle-under-Lyme
ST5 9HX
United Kingdom

Information to Provide When Contacting Support

Providing clear information helps the support team diagnose and resolve issues quickly. Include the following where possible:

  • Inverter and battery serial numbers
  • System type (Hybrid, AIO, AC Coupled, battery model)
  • Firmware version (if known)
  • Description of the issue and expected behaviour
  • Screenshots or photos (LED indicators, errors, wiring, portal data)
  • Date and time the issue was first noticed
  • Any troubleshooting steps already attempted

Who to Contact: Installer vs. Support

Contact Your Installer For:Contact GivEnergy Support For:
  • Hardware installation and electrical work
  • Commissioning assistance
  • Wiring, isolators, rooftop solar, and safety issues
  • Repairs or on-site diagnostics
  • Portal or app issues
  • Firmware updates and configuration questions
  • Warranty information or product registration
  • Battery or inverter behaviour after basic checks
  • Communication faults or data issues

Additional Options (Installers / Business)

  • Use contact-us@givenergy.co.uk for business or installer enquiries.
  • Ensure you are a GivEnergy Approved Installer before requesting advanced support.

If you require further assistance, please reach out using one of the contact methods above. Providing complete information will help us resolve your enquiry as quickly as possible.


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