What to do if your battery is paused

What to do if your battery is paused

If your GivEnergy battery shows as Paused in the app or portal, it will not charge or discharge. This guide explains what “Paused” means, why it happens, and how to safely restore normal operation.

Why Your Battery May Be Paused

Your battery may enter a paused state for several reasons, including:

  • External control systems overriding your settings (supplier integrations, Home Assistant, etc.)
  • Conflicting charge/discharge schedules in the Portal or App
  • A manual pause applied via the Portal’s Remote Control page
  • Firmware or settings inconsistencies

Before starting, temporarily disable external controls (energy supplier apps, Home Assistant, third-party optimisers) to avoid reintroducing the pause while you fix the issue.

Step 1 - Check the Pause Status in the Portal

The Portal shows the most accurate live status of whether your battery is paused.

  1. Go to givenergy.cloud and log in.
  2. Open My Inverter and click the right-hand Settings cog.
  3. Select Remote Control.
  4. At the top, select Battery (this menu may not appear for Gen 1 batteries).
  5. Locate Pause Battery and click the circular Refresh icon to fetch the live status.

If it shows “Not paused”: Your issue is caused by something else. See the Basic Diagnostic Steps (Start Here) guide.

If it shows “Paused”: continue below.

Step 2 - Unpause the Battery

If the Portal shows your battery is paused, follow these actions:

  1. Click the dropdown next to Pause Battery and select Not paused.
  2. Click the triangular Submit button to apply the change.
  3. Wait 10–15 seconds.
  4. Click the circular Refresh icon again to confirm it now stays as Not paused.

If the battery switches back to “Paused” a few seconds later, something external may be overriding it — proceed to Step 3.

Step 3 - Check for External Controls Overriding Your Settings

If your battery keeps returning to “Paused,” an external system may be sending commands to the inverter.

Common examples:

  • Octopus / British Gas / energy supplier integrations
  • Home Assistant automations
  • Other third-party control software

Disable these integrations temporarily. Then repeat Step 2 to unpause the battery. If the pause holds after this, you have found the cause.

For full instructions, see:
Troubleshooting Unprompted Settings Changes

Step 4 - Reset Schedules (Optional but Recommended)

Conflicting or overlapping charge/discharge schedules may cause the battery to pause.

  1. Open My Inverter → Settings.
  2. Scroll to Reset settings to default.
  3. Click Reset settings to default → Submit.

This clears all charge/discharge slots and removes any conflict between time windows. You can re-add your preferred schedule once the system returns to normal operation.

Full steps are available in the companion article:
GivEnergy Basic Diagnostic Steps (Start Here)

Step 5 - Retest Your System

  • Check if charging/discharging resumes normally.
  • Confirm the Portal consistently shows Not paused.
  • Re-enable external controls one at a time to identify which one (if any) causes the pause.

When to Escalate

If your battery remains paused after completing the steps above, contact your installer or GivEnergy Support. Include:

  • Confirmation that you set the battery to Not paused
  • Whether it reverts back to paused automatically
  • Whether any external controls were in use
  • Your inverter serial number
  • A brief description of system behaviour

Email support at support@givenergy.co.uk.

Tips

  • “Paused” is almost always caused by a setting, not a hardware fault.
  • Conflicting schedules and automations are the #1 cause.
  • The Portal shows the most accurate pause status — use it over the app for diagnostics.
  • Always retest behaviour before re-enabling external integrations.

    • Related Articles

    • GivEnergy Battery Troubleshooting Guide

      This guide helps you identify and resolve issues with GivEnergy batteries not charging or discharging, and includes instructions for checking settings, clearing external controls, and safely updating firmware. If you are experiencing WiFi or ...

    • Why Your Battery Is Not Covering the House Load

      If your GivEnergy battery is not supplying power to your home as expected, this is usually due to operating limits, protection settings, or battery conditions - not because of the “Load First” or “Export First” modes. These modes do not control ...

    • Inverter Not Following Charge Schedule (Not Charging as Expected)

      If your inverter is not charging during the time slots you've set, the issue is usually related to conflicting settings, paused battery state, external controls, or tariff configuration. This article walks you through the key checks. Symptoms Battery ...

    • GivEnergy Basic Diagnostic Steps

      This guide helps you carry out basic software diagnostics when your GivEnergy system behaves unexpectedly for example: unusual charging or discharging, schedules not working as intended, or if the battery is paused. These checks help eliminate common ...

    • Inverter Not Meeting Load (System Not Powering the Home as Expected)

      If your inverter is not meeting the home load as expected, the cause may be configuration, battery limits, insufficient PV generation, or system protection. This article explains how to diagnose load-related issues. Symptoms Grid import is higher ...

    GivBot