Overview

Your GivEnergy system is designed to operate according to your home’s demand, tariff schedule, and automation rules. If your system’s settings appear to change automatically without your input, it may indicate that an external API or automation is controlling your inverter.

This guide explains how to identify, trace, and resolve unwanted settings changes.

Symptoms

• Settings change back automatically without user input.
• Manual configuration changes don’t persist.
• System behaviour doesn’t match configured charge/discharge times or modes.

These are typically caused by third-party integrations (APIs) such as tariff-linked automations or smart home applications.

Check for API Activity in the Portal

1. Log in to your GivEnergy Cloud account at givenergy.cloud.
2. Navigate to your inverter’s Remote Control page using this template:
   https://givenergy.cloud/inverter/INVERTER/remote-control
   Replace INVERTER with your inverter’s serial number (found on a sticker on the unit).
3. Alternatively, go to My Inverters → click the cog wheel icon next to your inverter.
4. Scroll to the bottom of the Remote Control page to view the Control Logs.

Tip: The VIA column indicates how a change was made. If it lists API, the change was made by an external integration. Adjust the date range if needed.

Identify the Source of the API

If changes are logged as “via API”, the source is likely one of the following:

• Tariff provider integration (e.g., Octopus Energy Smart Tariff).
• Third-party automation platforms such as Home Assistant or GivTCP.

To stop unwanted changes:

• Contact the provider or service controlling the API.
• Request that the automation or integration be disabled or removed.

Check for “SERVER” in the Logs

1. GivEnergy Platform Automation

If the VIA column lists SERVER, you may have an active Smart Tariff Automation set up.

1. Go to your Dashboard → Smart Tariff card.
2. Check that no automations are populated or enabled.
3. Disable any active Smart Tariff settings to prevent further automated changes.

2. Local Device Control

If no Smart Tariff is active, SERVER may represent a local change made by your inverter — usually from a connected app or local integration.

Common examples include:

• Home Assistant or GivTCP installations.
• Third-party apps on local devices (e.g. Raspberry Pi or smart hub).

Review Linked API Tokens

1. Visit your Account Security page.
2. Scroll to the Connected Services section to see all linked API tokens.

Each entry lists an API token and provider name. For example:

Connected service: Octopus Energy
Token: Active

Remove or disable any unwanted connected services. If you find a service you recognise, contact that provider to confirm or deactivate the link.

Contact Support

If you still can’t identify the source of the automation or it continues to change settings:

📧 support@givenergy.co.uk

Include the following details in your email:

• Your inverter serial number.
• Screenshots of the Control Logs showing API or SERVER activity.
• Any known third-party integrations (tariff providers, automation apps, etc.).

Our team will review your account and advise on next steps to restore full manual control.