EV Charger Troubleshooting

EV Charger Troubleshooting

Beep codes

When powering up the EV charger for the fi rst time, the charger will beep a number of times before switching to normal operation.

1 beep means no meter / comms detected - If you have a meter connected please check the communication cable and connections between the grid meter and the EV charger. Power down the charger and switch it back on. If the connection to the meter can be seen, you’ll hear 2 beeps

2 beeps means active meter / comms detected - Okay

LED status

Turn on the EV charger and the display will light up. The LED indicators on the display refl ect the status of the charger:

  • Green: Charging

  • Green, flashing: Ready

  • Yellow: Communication issue

  • Blue: Connected to WiFi

  • Blue, flashing: Not connected to WiFi

  • Red: Fault

Error codes

  1. CP voltage abnormal

  2. Emergency stop status (Tamper Switch)

  3. Under voltage

  4. Over voltage

  5. Over temperature

  6. Electric meter fault

  7. Leakage protection

  8. Output shortage

  9. Over current

  10. EV response timeout

  11. EV not supported

  12. Relay sticking

  13. Internal RCD failure

  14. Ground fault

  15. PEN leakage protection activated

Restart the EV Charger

  1. Press the restart charger button inside the GivEnergy app
  2. Turn off the AC supply to the charger, wait until the LEDs are off , and then turn on the AC supply to restart
Factory reset

  1. Power the charger down.

  2. Remove the decorative cover and tamper proof cover.

  3. Turn on the AC supply to the charger and press the tamper switch once to put it into tamper mode.

  4. In quick succession, press the tamper switch 10 times to carry out a factory reset.

  5. The charger will beep and automatically restart.

  6. Power down the charger.

  7. Reinstate both covers.

  8. Turn on AC supply to the charger.





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