If your All-in-One (AIO) or Gateway unit appears offline, follow the instructions below to check compatibility settings and reconnect your GivEnergy system to the internet.

Check Router Compatibility

Before reconnecting, ensure the following settings are applied to your router. You may need assistance from your internet service provider to confirm or apply these settings:

• Both 2.4GHz and 5GHz channels are enabled and split.
• If your router does not support channel splitting, ask your provider to help you create a guest 2.4GHz network.
• Security mode must be WPA2-PSK (not WPA3).
• Encryption must be set to AES.
• Only the 2.4GHz channel is supported by GivEnergy dongles.
• Ensure port 7654 is open (this is required for communication).
• If using a Ubiquiti router, disable PMF (Protected Management Frames) in the router UI.

Watch the step-by-step video guide here:
YouTube: GivEnergy Offline Troubleshooting

Connecting to the Dongle

For All-in-One Units

1. On your phone, find the dongle's Wi-Fi name and connect to it.
2. If prompted for a password, enter the inverter serial number (e.g., 12345678), or use the password provided by the installer.
3. Open a browser and go to 10.10.100.254.
4. Log in with username: admin and password: admin.
5. Follow the on-screen steps to connect to your home Wi-Fi network.

For Gateway Units

The process is the same as the AIO:

1. Connect your phone to the dongle’s Wi-Fi signal.
2. Enter the serial number or custom password if prompted.
3. Go to 10.10.100.254 and log in with admin/admin.
4. Proceed with the network connection setup.

Selecting Your Router

1. In the STA Interface Settings page, click SEARCH to find your router's SSID.
2. Check the following:
   • RSSI (Signal Strength): Must be 70% or higher for stable connections.
   • Channel/Frequency: Note the channel for later configuration.
3. Enter your Wi-Fi password in the Passphrase field.

Security Settings (AP Interface Settings)

1. Set the Channel/Frequency to match your router's.
2. Set Security Mode to WPA2-PSK.
3. Set WPA Algorithm to AES.

Restart the Dongle

1. Navigate to the Device Management section.
2. Select Restart Module.
3. Wait a few minutes for the dongle to reboot and reconnect to your network.