Overview 

This is a practical, at‑home diagnostic flow for GivEnergy systems. It helps you identify simple power or breaker issues that commonly cause batteries or inverters to go offline.

Important safety notes 

• Only perform basic visual checks and button presses. Do not open live electrical enclosures or rewire anything.
• If any switch or breaker trips immediately after you turn it on, stop and contact your installer or GivEnergy support.

Check AC isolators (solar and grid) 

• Locate your AC isolators (typically one for the grid and one for solar PV).
• Confirm each isolator is in the on position: the selector pointing straight up to the line.
• If a selector is turned to the left (circle symbol), that’s off. Return it to on.

For systems with separate battery and inverter 

• Look at the battery front panel:
• If there are no lights, press and hold the battery on/off button (front/right side) for a few seconds until you hear a beep; lights should come on.
• Check the battery DC MCB (usually on the left side of the battery; some older systems have it mounted on a wall):
• Unscrew the cover, lift the flap, and look at the switch.
• Up is on; down is off/tripped. If it’s down, push it up to on.
• If it immediately trips back down, stop and contact your installer/GivEnergy.
• If you changed the DC MCB position, press the battery power button again to bring it online.

For All‑in‑One systems 

• Front power switch/light:
• The switch light is normally blue when on. If it’s off, press and hold the power switch for a few seconds to turn the unit on.
• DC MCB:
• Open the flap; verify the DC MCB is up (on). If down, push it up.
• If it trips immediately, stop and contact your installer/GivEnergy.
• After restoring the DC MCB to on, press the front power button to bring the unit online.

If you have a GivEnergy Gateway (not all systems do) 

• Unlock and open the Gateway door.
• Check the internal breakers/switches:
• All four main switches should be up (on).
• The “Bypass – Authorized Personnel Only” switch should be down (that is normal).
• If any required switch is down, push it up. If it trips immediately, stop and contact your installer/GivEnergy.

Check your home consumer unit (fuse board) 

• Look along the row of breakers/RCDs to see if any are down (off/tripped).
• Push any tripped breaker up to on.
• If it trips again, get a qualified electrician involved.

After restoring power 

• Allow 5–10 minutes for the system to fully reconnect (Wi‑Fi and monitoring can take a few minutes).
• Recheck that battery lights are on and the system shows as online in your app/portal.

When to escalate 

• Any breaker or DC MCB that trips immediately after being turned on.
• You restored isolators and breakers, but the battery/inverter still shows no lights or won’t power on.
• Persistent faults after the above checks.

Following this sequence resolves many “system offline” cases caused by a switch or breaker being turned off or tripping.