How do I connect and reset my smart plugs?

How do I connect and reset my smart plugs?

Smart plugs help you control appliances and link them with your GivEnergy system. If they stop responding, a reset usually fixes the issue.

To reset a smart plug:

  1. Press and hold the power button for 10 seconds.

  2. Release the button and wait 10 seconds.

  3. Press and hold the button again for 5 seconds.

Wi-Fi considerations:

  • Smart plugs only connect on the 2.4GHz band, not 5GHz.

  • If your router combines both signals, separate them or use a Wi-Fi extender that outputs only 2.4GHz.

Troubleshooting:

  • Check your router settings to confirm 2.4GHz availability.

  • Try reconnecting the plug through the GivEnergy app after resetting.

When to Contact Support:

If the plug will not reconnect despite reset and correct Wi-Fi settings.

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