Before You Start

Goal

Ensure a stable connection for your GivEnergy system and smart devices.

Assumptions

You may have changed router, SSID, or password; you might be using dual-band WiFi.

Best Connectivity Practices

Prefer a Wired Connection

A physical Ethernet cable from the inverter to your router is the most stable and fastest option. If possible, run a cable during installation or afterwards. It avoids WiFi credential issues and reduces dropouts.

Keep the Same WiFi Name and Password

When switching internet provider or router, change the new router’s SSID and password to match your old ones. This lets every device, including the inverter, reconnect automatically without reconfiguration.

Example: set the new router to the old “BT WiFi 1234” and password.

Powerline Adaptor Placement

Powerline adaptors generally work well, but avoid electrical interference by placing the adaptor at least one metre away from the inverter, battery, or EV charger. Use a longer Ethernet lead from the adaptor to the inverter.

Separate Dual-Band WiFi

Routers often combine 2.4 GHz and 5 GHz under one SSID. For stability:

• Put high-bandwidth devices (laptops, TVs, consoles) on 5 GHz.
• Put smart devices (inverters, plugs, doorbells) on 2.4 GHz for better range and wall penetration.

If needed, ask your provider to split the bands or search online for your router instructions.

Use WPA2 on 2.4 GHz

Some newer routers default to WPA3, which many smart devices don’t support. Set the 2.4 GHz network security to WPA2-PSK for compatibility and stability.

How to Connect to Wi-Fi

1. Connect to the dongle network

   On your device (phone, tablet, or laptop), go to your Wi-Fi settings and find the Wi-Fi network that matches your product or dongle's serial number (e.g. W######). Select it and connect.

   

2. Access the dongle interface

   Open your internet browser (Google Chrome is recommended). In the address bar, type 10.10.100.254 and press Enter.

   Login details:
   Username: admin
   Password: admin

3. Set the operating mode

   Once logged in, choose STA Mode from the available options and click Apply.

   

4. Connect to your home Wi-Fi network

   Click on STA Interface Setting.
   Click Search next to “AP’s SSID” to scan for nearby networks.
   A list of Wi-Fi networks will appear. If your network doesn’t show immediately, refresh the page and try again.

   Tip: If the signal strength (RSSI) is below 60%, we recommend using a Wi-Fi extender to maintain a stable connection.

   

5. Enter your Wi-Fi credentials

   Select your Wi-Fi network from the list and enter your Wi-Fi password.
   If your network isn’t listed, you can manually enter the SSID (Wi-Fi name) and password.

   

   

6. Configure AP Interface Settings

   Go to AP Interface Setting.
   Set Security Mode to WPA2-PSK.
   For the password, we recommend using your inverter’s serial number so it is easy to identify and remember.

   

7. Restart the dongle (if there is an external dongle)

   Navigate to the Device Management section and click Restart.
   The dongle will now reboot; this can take up to 10 minutes. Once complete, the dongle should be connected to your home Wi-Fi network.

   

For more information or for more specific product guidance, please refer to the sections below, which provide further support for internal WiFi products and external WiFi dongles in the GivEnergy WiFi Guide.

Troubleshooting

Can’t Find SSID or Weak RSSI

Reposition router, reduce obstacles, or add a WiFi extender; target ≥60% RSSI.

Password Errors

Retype carefully; try the connection flow twice to eliminate typos.

Incompatible Security

Ensure 2.4 GHz uses WPA2-PSK, not WPA3.

Dual-Band Confusion

Split SSIDs so you can select the 2.4 GHz network explicitly.

If issues persist after these steps, contact GivEnergy Support.

📧 support@givenergy.co.uk