Internal WiFi Products

GivEnergy products use two different types of WiFi communication depending on the model and generation: internal WiFi modules and external WiFi dongles. The products in this section use internal WiFi, there is no removable dongle.

Internal WiFi (Gen 3 Products & All-In-One)

• Built directly into the inverter hardware; no physical dongle is required.
• Used in Gen 3 Hybrid, Gen 3 AC, Gen 3 3-Phase, and All-In-One systems.
• Internal WiFi can be checked and reset from the inverter menu by removing the bottom cover and confirming the dipswitches are configured for WiFi.

• Still requires a strong 2.4GHz connection for stable communication.
• If the W###### network (internal inverter WiFi) is password protected, the password is usually the inverter serial number.

External WiFi Dongle Products

External WiFi Dongle

• The Gen 1 Hybrid and Gen 1 AC Coupled products use external USB WiFi dongles.
• The dongle broadcasts a W###### network used for commissioning and configuration.
• The dongle can be reset using the small button under the cover, hold for 15 seconds and wait up to 30 minutes for a full reset.

The steps for resetting and reconnecting external WiFi dongles are covered in the following video:

GivEnergy - Changing WiFi On Your Electric Vehicle Charger

Adding a WiFi Extender

When installing the inverter and the router is at the other end of the building, a WiFi extender may be needed for a good connection between the GivEnergy dongle or internal WiFi and the internet router.

When installing the inverter into an outbuilding (e.g., garage), the signal may not be strong enough to reach the WiFi module.

• Position the WiFi extender approximately midway between the router and the inverter.
• The SSID of the WiFi extender should be a different name from the customer’s main network (e.g., add _EXT to the end).
• The dongles only connect to a 2.4GHz frequency; if you have dual band WiFi you will need to disable your 5GHz frequency.

Troubleshooting

• All of our WiFi only connects to 2.4GHz (not dual band). You may need to activate 2.4GHz on your router — contact your internet provider if unsure.
• Our dongles channel to 7654 on the router. If there is a firewall in place, the dongle will not be able to connect. If unsure how to open ports, contact your internet provider.
• If you cannot find the user’s WiFi network, try restarting the user’s internet router.
• Signal strength (RSSI) should be at least 60% for a reliable connection. A WiFi extender may be required if lower than 60%.
• You can manually write in a network’s SSID and WiFi password/encryption if it does not show in the list of available networks.
• The USB plug on the dongles has 4 pins: the two outer pins are power (longer), the two inner pins are data (shorter) — make sure the dongle is screwed into the inverter.
• When entering a password, remember that passwords are case sensitive.
• Only one device can be connected to the dongle at any one time. If multiple devices are connected, it may disconnect you from the dongle.
• If you change your WiFi, try renaming your new router to your previous router name and setting the same password — this should allow the dongle to automatically reconnect.
• If you can’t connect to the dongle/internal WiFi because the W###### network is password protected, try your inverter serial number. If not, reset the dongle/internal WiFi by pressing the small button under the cover on the bottom of the dongle and holding for 15 seconds. Wait 30 minutes to allow a full reset; repeat if needed.
• If your device is disconnecting from the dongle, forget all networks and turn data off on your device.
• Ensure you’re close to the inverter when configuring.
• If you are an installer, ensure the dongle is on the portal.
  
• If you are still facing issues, please refer to this guide which can help with updating the WiFi dongle firmware that increase stability.