If your GivEnergy All-in-One (AIO) system shuts down or appears to “trip” during a power cut,
this is usually not caused by the AIO itself. Instead, it is often related to an earth leakage response in the home’s electrical system when the grid supply is lost.
This behaviour depends on how your system is installed, especially whether you have a Gateway and how the AIO’s supply circuit is configured.
Is this normal?
With a GivEnergy Gateway installed
When installed with a Gateway, the system is designed to remain powered during a grid outage by switching into backup mode. In this setup, the AIO should not normally shut down during
a power cut.
If it does shut down, the most common explanation is:
- The home’s electrical system has reacted to a sudden grid loss by triggering an earth leakage protection device.
When this happens, multiple circuits — including the AIO’s supply — may be disconnected.
In these situations, the AIO is not the cause of the trip.
It simply loses power because the protective device upstream has operated in response
to the earth leakage event.
Without a Gateway
If your AIO is installed without a Gateway (standard AC-coupled configuration), then during a power cut:
- The inverter is required to shut down for safety.
- The battery cannot supply power to the home without a Gateway.
This shutdown is expected behaviour — but earth leakage protection in the home may still operate
during the transition, briefly disconnecting the AIO’s supply.
Why do earth leakage trips occur?
Earth leakage protection devices monitor small imbalances in the electrical system.
During a power cut, the sudden loss of the grid reference can cause a momentary imbalance that
the device interprets as a leakage condition — even though no fault is actually present.
This can lead to a protective trip affecting several circuits at once, including the one powering
the AIO and Gateway.
Important: Only a qualified electrician or installer should assess or modify
protective devices or supply arrangements.
What to do after a power cut
- Check whether any circuits in your home have been disconnected.
- If safe, restore power to the affected circuits.
- Confirm that grid power has returned.
- Ensure the inverter AC supply feeding the AIO is ON.
- Turn all AIO breakers and isolators back ON.
- Press the battery’s silver power button to restart it.
- Allow several minutes for the system to reboot and reconnect.
How to reduce the likelihood of future trips
A qualified installer may investigate:
- Whether the AIO/Gateway is supplied through a suitable protective device.
- Whether the AIO circuit is shared with other loads that contribute to leakage.
- Neutral/earth bonding arrangements and overall circuit design.
Contact an installer or GivEnergy Support if:
- The system always shuts down during grid loss even with a Gateway installed.
- Your protective device continues to trip repeatedly.
- There is an active fault code on the AIO.
- The system does not restart after following the steps above.
Providing information such as photos of your consumer unit, your system layout,
and any observed fault messages will help diagnose the issue quickly.