Troubleshooting Guides
Energy Management System Guide
This guide explains how to configure customer-accessible EMS (Energy Management System) settings using the GivEnergy App or Monitoring Portal. Correct configuration helps minimise grid usage, reduce energy costs, and ensure your battery system ...
GivEnergy Basic Software Diagnostic Steps
This guide helps you carry out basic software diagnostics when your GivEnergy system behaves unexpectedly for example: unusual charging or discharging, schedules not working as intended, or if the battery is paused. These checks help eliminate common ...
Full Restart Procedures for GivEnergy Systems
This guide explains how to safely perform a full power-down and restart on GivEnergy systems. Follow the steps in order and only proceed if it is safe to briefly interrupt power to your home. Allow 5–10 minutes after restarting for the system, ...
Understanding and Removing a Smart Tariff Inverter Lockout
An smart tariff or inverter lockout prevents you from manually adjusting GivEnergy settings when control has been granted to an energy provider or grid-service platform. This is usually part of an “intelligent” or price-optimised tariff, where the ...
Cold Weather Guide for GivEnergy Batteries
Contents Purpose Key Facts from the Video Common Symptoms Quick Diagnosis Step-by-Step Troubleshooting and Fixes Preventive Winter Setup Cost Perspective When to Contact Support Information to Provide Purpose This guide helps you diagnose ...
Why Is My GivEnergy System Also Using The Grid Occasionally?
Contents Purpose What “Grid Blips” Are Symptoms You Might See Step-By-Step Troubleshooting Quick Checks & Fixes When to Contact Support Documentation to Provide Purpose This guide helps you diagnose and reduce brief grid “blips” when your battery ...
GivEnergy Firmware Update Guide
Changelog & Latest Software For a list of up-to-date firmware and changelog, please see: Firmware Files Remote Online Firmware Updates The first method to try is the remote update; this will attempt to update both inverter and batteries. Log onto the ...
Why Are My Charge Settings Changing Themselves?
Contents Overview Symptoms Check for API Activity Identify the Source of the API Check for SERVER in the Logs Review Linked API Tokens Contact Support Overview Your GivEnergy system is designed to operate according to your home’s demand, tariff ...
GivEnergy Basic Hardware Diagnostic Steps
This guide helps you identify and resolve issues with GivEnergy batteries not charging or discharging, and includes instructions for checking settings, clearing external controls, and safely updating firmware. If you are experiencing WiFi or ...
GivEnergy EV Charger Troubleshooting Guide
Contents Introduction Objectives Troubleshooting Common Issues and Symptoms Safety and Visual Checks Network Checks (Wi-Fi & LAN) Charger Configuration Check Charger Configuration Types Additional Troubleshooting Tips for Customers EV Charger Fault ...