Troubleshooting Guides
GivEnergy Basic Diagnostic Steps
This guide helps you carry out basic software diagnostics when your GivEnergy system behaves unexpectedly for example: unusual charging or discharging, schedules not working as intended, or if the battery is paused. These checks help eliminate common ...
Full Restart Procedures for GivEnergy Systems
This guide explains how to safely perform a full power-down and restart on GivEnergy systems. Follow the steps in order and only proceed if it is safe to briefly interrupt power to your home. Allow 5–10 minutes after restarting for the system, ...
Understanding and Removing a Smart Tariff Inverter Lockout
An smart tariff or inverter lockout prevents you from manually adjusting GivEnergy settings when control has been granted to an energy provider or grid-service platform. This is usually part of an “intelligent” or price-optimised tariff, where the ...
Cold Weather Troubleshooting Guide for GivEnergy Batteries
Contents Purpose Key Facts from the Video Common Symptoms Quick Diagnosis Step-by-Step Troubleshooting and Fixes Preventive Winter Setup Cost Perspective When to Contact Support Information to Provide Purpose This guide helps you diagnose ...
Why Is My GivEnergy System Also Using The Grid Occasionally?
Contents Purpose What “Grid Blips” Are Symptoms You Might See Step-By-Step Troubleshooting Quick Checks & Fixes When to Contact Support Documentation to Provide Purpose This guide helps you diagnose and reduce brief grid “blips” when your battery ...
GivEnergy Firmware Update Guide
Contents Please Note About This Guide Changelog & Latest Software Remote Online Firmware Updates Local Firmware Updates — Inverter Support Please Note Important: If you are incapable or uncomfortable doing this update, please contact your installer ...
Troubleshooting Unprompted Settings Changes
Contents Overview Symptoms Check for API Activity Identify the Source of the API Check for SERVER in the Logs Review Linked API Tokens Contact Support Overview Your GivEnergy system is designed to operate according to your home’s demand, tariff ...
Reconnecting Your GivEnergy System to WiFi
Contents Before You Start Best Connectivity Practices Reconnecting the GivEnergy System to WiFi Troubleshooting Before You Start Goal Ensure a stable connection for your GivEnergy system and smart devices. Assumptions You may have changed router, ...
GivEnergy WiFi Guide
Best Connectivity Practices Is a Wired Connection possible? A physical Ethernet cable from the inverter to your router is the most stable and fastest option. If possible, run a cable during installation or afterwards. It avoids WiFi credential issues ...
GivEnergy Battery Troubleshooting Guide
This guide helps you identify and resolve issues with GivEnergy batteries not charging or discharging, and includes instructions for checking settings, clearing external controls, and safely updating firmware. If you are experiencing WiFi or ...
GivEnergy EV Charger Troubleshooting Guide
Contents Introduction Objectives Troubleshooting Common Issues and Symptoms Safety and Visual Checks Network Checks (Wi-Fi & LAN) Charger Configuration Check Charger Configuration Types Additional Troubleshooting Tips for Customers EV Charger Fault ...