Troubleshooting missing data in your portal

Troubleshooting missing data in your portal

If you notice gaps or missing information in your portal graphs, this is usually caused by internet connectivity issues.

  • Data is uploaded live from your inverter to the GivEnergy cloud.

  • If your inverter loses Wi-Fi, you may see gaps in graphs.

  • Once reconnected, data resumes but missing periods cannot be recreated.

Troubleshooting:

  • Check your home Wi-Fi and inverter dongle connection.

  • Follow our Wi-Fi guidance to reconnect if needed.

When to Contact Support:

If your portal shows frequent long gaps even with a stable connection.



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