Am I eligible?

To be eligible, you’ll need to have a working smart meter at an address where you have a GivEnergy battery installed at home.

You’re not eligible if your battery is currently managed by another service (e.g., Intelligent Octopus Flux).

Please note: eligibility is limited to England, Wales, and Scotland. It doesn’t include any crown dependencies (such as the Isle of Man) or Northern Ireland.

How do I sign up?

You can sign up via the GivBack app, available on both the App Store and Google Play Store.

Why does the programme need to connect to my system?

The scheme requires a connection to your smart meter to verify changes in your electricity consumption. This is a requirement from the National Energy System Operator (NESO), who runs and funds the programme.

We also need to connect to your GivEnergy battery so the software can automatically adjust charging and discharging when the grid is under strain.

The system can’t find my address — what should I do?

Most addresses are recognised automatically, but we rely on a third-party energy database to confirm your meter location.

To help ensure success:

1. Enter your address exactly as it appears on your energy bill (including punctuation and spacing).

2. Try signing up anyway — if registration fails at the address stage, we’ll contact you by email once we’ve improved matching.

3. Make sure you’re using the same email and login as your GivEnergy account.

4. If you still see “No devices at this address”, check your GivEnergy app to confirm your system is visible and your smart meter is reporting data.

5. If problems persist, email givback@givenergy.co.uk with your full address, MPAN (from your bill), and a screenshot of the error message.

We’re continuously improving our address verification process and will notify affected customers once fixes are deployed.

I live outside the UK — can I take part?

At the moment, this scheme is UK-only, but we plan to expand to other regions in the future.

Do I need a smart meter?

Yes. A functioning smart meter is required to verify your contribution.

If you don’t have one, contact your energy supplier to request a replacement or upgrade.

How do I opt out?

If you’d like to fully opt out, you can do so in two ways:

1. By email:

Send an email to givback@givenergy.co.uk with the subject line “Opt Out”, including your name and address.

2. Via the portal:

Log in to the GivEnergy portal and revoke the GivBack OAuth token under your account settings.

Once opted out, your system will no longer be controlled or included in future grid events.