Download Welcome Pack

Introduction

Your GivEnergy system is designed to help you reduce energy bills, gain control over your consumption, and move towards a more sustainable, low-carbon lifestyle. The Welcome Pack explains what to expect in the first 24 hours, how your system manages energy, and how to begin monitoring everything from the GivEnergy Portal and App.

System Overview

The Welcome Pack introduces the main components of the GivEnergy ecosystem, including:

• Hybrid Inverters — Convert and route energy between panels, battery, home, and grid.
• AC-Coupled Inverters — Add battery storage to existing renewable systems.
• Batteries — Store energy for later use, reducing peak costs and grid reliance.
• All-in-One / All-in-One 2 — Integrated inverter-and-battery units.
• Giv-Gateway / Gateway 2 — Enables backup power during outages.
• EV Charger — Smart EV charging using clean or low-cost electricity.
• Smart Plug — Control additional appliances through the GivEnergy ecosystem.

This section includes visual diagrams showing how energy flows between your solar panels, inverter, battery, and home.

Understanding the Technology

The Welcome Pack explains the operating principles behind each part of the system, including:

• Status indicators — what each LED colour means
• Solar PV behaviour — when and how DC is converted to AC
• Battery charging and discharging modes
• Grid import and export behaviours
• Smart tariff operation — how the system makes decisions based on your plan

This section helps you understand what your system is doing at a glance and how it reacts to changes in sunlight, usage, and tariff rates.

Software: Portal & App

The Welcome Pack introduces the two main software tools you'll use daily:

GivEnergy Portal

• Manage schedules, tariffs, and advanced settings
• View detailed power graphs, flow diagrams, and forecasts
• Monitor generation, battery levels, grid usage, and export activity

Screenshots in the Welcome Pack show where to find features such as Power Flow, Power Graph, Home Flow, Weather Integration, and Smart Tariff settings.

GivEnergy App

• Quick access to battery controls and system information
• Live solar, home, grid, and battery stats
• EV charger and Smart Plug integration
• Remote charge, discharge, and pause settings

A visual tour of the app is shown in the Welcome Pack to help new users become familiar with the layout and symbols.

Getting the Most Out of Your System

The Welcome Pack offers practical advice on maximising performance and ensuring a smooth experience:

• Allow 24 hours for the battery to settle after installation
• Use off-peak tariffs to charge more cheaply
• Keep the battery warm during winter to avoid temperature-related limits
• Use ECO mode to prioritise self-consumption
• Maintain ventilation around the system
• Ensure firmware is up to date in the Portal

Warranty Information

The Welcome Pack outlines warranty coverage for each product type, including:

• Inverters: 12–15 years
• Batteries: 12–15 years
• Accessories: 5 years

Warranty conditions may vary based on installation date and product type. Always check the product-specific warranty document provided by your installer.